Return & Refund Policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Return Timeframe

You may request a return or refund within 30 days from the date your order was delivered. After this period, your order will be considered final and no refunds will be issued.

Eligible Return Reasons

We accept returns and offer full refunds only in the following situations:

  • The product arrived damaged or broken.

  • The design does not match your order.

  • The size or material is different from what you selected.

  • The item received is not the product you ordered.

  • The product does not match the description on our website.

Conditions for Return

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging and tags.

  • Not be worn, washed, modified, or damaged (except for manufacturing defects).

  • Be returned in protective packaging to avoid damage in transit.

Required Documentation

To process your return or refund, please provide:

  • Shipping label or receipt

  • Proof of purchase (order number or invoice)

  • Clear photos showing the issue

  • Email correspondence with our support team

How to Request a Return

  1. Email us at [email protected] with your order number, photos, and a brief explanation of the issue.

  2. Our support team will respond within 2–3 business days. If your request is approved, we will send the return address and instructions.

  3. Carefully pack the item and return it using a trackable shipping service.

  4. Send us the tracking number or a photo of the return receipt.

  5. Once we receive your return, we will begin processing your refund.

Please do not return any item without prior authorization from our support team. Unauthorized returns may not be accepted or refunded.

Return Shipping Costs

Customers are not responsible for return shipping fees in approved return cases.

Refund Processing

Refunds are issued within 2 business days after we receive the returned item. You will receive an email confirmation once the refund has been processed. The refund will include the full cost of the item and the original shipping fee.

Please note that depending on your payment provider, it may take 10–15 business days for the refund to appear in your account. If you do not see the refund after this period, please contact your bank or email us for further assistance.

Exchanges

We do not offer exchanges. All customers are required to carefully confirm product details such as size, design, and shipping address before placing an order.

Order Cancellations

Orders may be canceled within 6 hours of purchase. After this time, the order may already be in production or in transit and cannot be canceled.

A 10% cancellation fee will apply to cover processing and handling costs. To cancel an order, please contact us at [email protected].

Additional Notes

  • Unauthorized returns or returns without tracking information may not be eligible for refunds.

  • VikingGearHub is not responsible for returns lost or damaged during shipping.

  • Always contact our support team before initiating a return. We are unable to process returns that do not meet the conditions above.