Return & Refund Policy

We want you to feel confident in your purchase. If something isn’t right, we’re here to help.

Return Timeframe

You may request a return or refund within 30 days from the date your order was delivered. After this period, your order will be considered final and no refunds will be issued.

Eligible Return Reasons

We accept returns and offer full refunds only in the following situations:

  • The product arrived damaged or broken.

  • The design does not match your order.

  • The size or material is different from what you selected.

  • The item received is not the product you ordered.

  • The product does not match the description on our website.

Conditions for Return

To qualify for a return, items must:

  • Be unused and in their original condition.

  • Include all original packaging and tags.

  • Not be worn, washed, modified, or damaged (except for manufacturing defects).

  • Be returned in protective packaging to avoid damage in transit.

Required Documentation

To process your return or refund, please provide:

  • Shipping label or receipt

  • Proof of purchase (order number or invoice)

  • Clear photos showing the issue

  • Email correspondence with our support team

How to Request a Return

  1. Contact Us
    Email us at [email protected] with your order number, photos, and a brief explanation of the issue.

  2. Response Time
    Our support team will respond within 2–3 business days. If your return request is approved, we will send you the return shipping label and provide detailed instructions on how and where to return your item.

  3. Return Shipping
    The return shipping label will be handled by our shipping partner and will be attached to the package. You will receive the return label via email. Please ensure you check the return order number provided to avoid any confusion or potential fraud.

  4. Ensure Correct Return Address
    The return package must be sent to the following address:
    81 Huong Lo Ngoc Hiep, Ngoc Hiep, Nha Trang, Khanh Hoa 650000, Vietnam
    Please make sure the return order number and label match this address to prevent any errors or fraudulent returns.

  5. Prepare the Return
    Carefully pack the item in its original packaging (if possible).

  6. Send the Item
    The shipping partner will handle the return shipping with the provided label. You will not incur any shipping costs.

  7. Refund Process
    Once we receive the returned item, we will begin processing your refund.

  8. Important Note
    Please do not return any item without prior authorization from our support team. Unauthorized returns may not be accepted or refunded. Make sure to follow the return instructions carefully to avoid any issues with your return.

Restocking Fee

No cost.

Refund Processing

Refunds are issued within 2 business days after we receive the returned item. You will receive an email confirmation once the refund has been processed. The refund will include the full cost of the item and the original shipping fee.

Please note that depending on your payment provider, it may take 10–15 business days for the refund to appear in your account. If you do not see the refund after this period, please contact your bank or email us for further assistance.

Exchanges

We do not offer exchanges. All customers are required to carefully confirm product details such as size, design, and shipping address before placing an order.

However, fastest Way to Get What You Want

To ensure you get the item you desire, the quickest option is to return the item you currently have. Once the return is accepted, you can make a separate purchase for the new item.

European Union 3-Day Cooling-Off Period
If your purchase is being shipped to the European Union, you have the right to cancel or return your order within 3 days for any reason, without needing to provide justification.
To qualify for a return, the item must be in the same condition you received it—unused, in its original packaging, and with all tags attached. You will also need to provide the receipt or proof of purchase.
Please note that this policy applies only to items such as small wooden figurines that are in their original, undamaged condition.

Order Cancellations

Orders may be canceled within 6 hours of purchase. After this time, the order may already be in production or in transit and cannot be canceled.

A 10% cancellation fee will apply to cover processing and handling costs. To cancel an order, please contact us at [email protected].

Additional Notes

  • Unauthorized returns or returns without tracking information may not be eligible for refunds.

  • VikingGearHub is not responsible for returns lost or damaged during shipping.

  • Always contact our support team before initiating a return. We are unable to process returns that do not meet the conditions above.